At Izmoria, we are dedicated to offering comfortable, stylish, and carefully selected women’s sleepwear designed for relaxing at home, sleeping, lounging, and everyday comfort. Our collection may include pajama sets, nightdresses, nightgowns, robes, camisole sleep sets, shorts sets, long-sleeve sleepwear, and other women’s nightwear and loungewear styles. We aim to maintain dependable quality standards so that customers can shop with confidence.
1. Warranty Coverage
Eligible women’s sleepwear purchased directly from Izmoria is covered by a 30-day quality assurance warranty, starting from the date the order is delivered.
This warranty applies to manufacturing-related faults, including:
- Production defects or manufacturing faults affecting the sleepwear.
- Loose, broken, incomplete, or defective stitching and seams.
- Faulty buttons, zippers, hooks, clasps, snaps, ties, or other fastening components under normal use.
- Fabric defects that significantly affect the garment’s appearance, fit, comfort, or intended function.
- Defective straps, sleeves, waistbands, elastic sections, necklines, cuffs, or adjustable components.
- Manufacturing issues affecting prints, embroidery, lace, trims, patterns, decorative details, or other design elements.
- Products that arrive with damage caused during the manufacturing or production process.
2. Items Not Covered by the Warranty
The Izmoria warranty does not cover damage, deterioration, or changes resulting from:
- Normal wear and tear caused by regular use.
- Incorrect washing, drying, ironing, steaming, or general garment care.
- Shrinkage, fading, stretching, pilling, wrinkling, or colour transfer caused by failure to follow care instructions.
- Accidents, misuse, excessive force, rough handling, or unsuitable storage.
- Damage caused by jewellery, sharp objects, cosmetics, perfumes, chemicals, or other external factors.
- Repairs, alterations, tailoring, or modifications completed after delivery.
- Incorrect size selection, personal fit preferences, or changes in body measurements.
- Natural differences in fabric texture, print placement, stitching detail, or colour between production batches.
- Loss, theft, deliberate damage, misuse, or neglect.
3. How to Make a Warranty Claim
If you believe that your sleepwear contains a manufacturing defect, please contact Izmoria customer support within the applicable 30-day warranty period.
To help us review your claim efficiently, please provide:
- Your full name.
- Your order number.
- The name or description of the affected sleepwear item.
- A clear explanation of the problem.
- Photographs showing the complete garment and close-up images of the affected area.
- Any additional information reasonably requested by our customer support team.
Warranty claims may be delayed if the information or images provided are incomplete or do not clearly show the reported issue.
4. Warranty Review and Available Solutions
After reviewing your warranty claim, Izmoria may offer one of the following solutions depending on the nature of the defect, available evidence, product availability, and applicable law:
- A replacement sleepwear item.
- A partial refund.
- A full refund.
- Store credit for a future purchase.
- A repair where suitable and reasonably available.
- Another fair and appropriate solution based on the circumstances.
The final solution will be determined after the warranty claim and supporting evidence have been assessed.
Where a replacement is approved but the original sleepwear style, size, or colour is unavailable, Izmoria may offer an alternative item, store credit, or refund.
5. Warranty Assessment Time
Warranty claims are generally reviewed within 3–5 business days after all required information, photographs, and supporting details have been received.
More complex cases may require additional review time, particularly where further information, inspection, or confirmation from a supplier or shipping partner is required.
Once a decision has been made, Izmoria will send the outcome and any relevant instructions to the email address associated with your order.
6. Contact Information
If you have questions regarding our women’s sleepwear warranty policy or need assistance with a warranty claim, please contact us:
Store: Izmoria
Business Owner: Vincenzo Mastrantonio
Address: Via Domenico Placidi 6, 01030 Monterosi, Viterbo, Italy
Email: contact@izmoria.com
Phone: +39 3156746419